Customer Service Agent

Posted 21 February by JLD Recruitment Ltd

Customer Service Balance Transfer Agent

Location: Basildon, Essex (use of own transport is preferred due to location)

Hours of work: Applicants are required to be flexible between Monday to Sunday

Type: Temporary, ongoing

Hourly rate: £7.70 per hour

Start Date: 12th March 2018 (no holidays can be booked during training)

Training will be provided for this position (Monday to Friday 9am-5pm for 4 weeks)

You must be able to pass a credit check and criminal record check for these roles.


  • Process and initiate transfers and deal with accounts of multi bank services
  • Providing excellent customer service at all times
  • Handling merchant queries via telephone on a customer service and technical helpline function
  • Dealing with general operational questions
  • Dealing with third party suppliers
  • Supporting merchants with problems relating to their Electronic Point of Sale Terminal
  • Taking ownership of calls and escalating any complaints/problems
  • Working in accordance with constantly changing procedures
  • Ability to handle 70 - 100 incoming calls per day
  • Giving 100% satisfaction to all customers

Required skills

  • Call Centre
  • Calls
  • Customer Service
  • Inbound Calls
  • Inbound

Application questions

Do you drive and have access to your own transport?
Do you have previous call centre experience?
Would you be available to start work on 12th March?

Reference: 34523005

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