CUSTOMER SERVICE AGENT

Posted 6 February by J2 Recruitment Featured

We are proud to be working on behalf of a market leading Cosmetic Surgery company based in Wythenshawe, South Manchester.

The role will involve dealing with inbound calls and booking surgical and non-surgical consultants. This is an excellent opportunity to work for an award-winning company, that offer staff discount, on the job training and a realistic achievable target. This is not a call centre but you must be happy to work towards KPI's and in a fast-paced environment.

If you are interested in Beauty and have a genuine interest in surgical and non-surgical procedures this role could be for you. Please apply with your most up to date CV.

INBOUND CUSTOMER SERVICE AGENT

WYTHENSHAWE

£18,500 - OTE £25,000

VARIOUS SHIFTS

BENEFITS

  • Free parking
  • Excellent location
  • Staff discount
  • Socialable team
  • Pension
  • Monthly bonus / commission

Duties - Inbound Customer Service Agent

  • Dealing with inbound enquiries
  • Fact finding and qualifying on each call
  • Booking consultations
  • Making warm outbound calls to web / brochure enquiries
  • Sending out appointment confirmation emails
  • Working towards KPI's and targets
  • Arranging call backs
  • Liaising with different clinics
  • Keeping patient's confidentiality at all times
  • Other ad-hoc duties

Skills - Inbound Customer Service Agent

  • Proven experience working in a sales environment
  • Confident at working towards targets and KPI's
  • Confident at dealing with sensitive issues
  • Excellent communication skills both written and verbal
  • Motivated and target driven
  • Good stability
  • You will ideally have your own vehicle
  • Happy to work various shifts

Required skills

  • Bookings
  • Customer Service
  • Sales
  • Targets
  • Clinics
  • Inbound
  • Outbound
  • Cosmetic Surgery
  • KPI's.

Reference: 34403688

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