My client in Godalming is looking for candidates who are forward thinking with the ability to deliver an exceptional service to their customers. They are a rapidly growing business who are looking to expand their brand new customer service team.
Due to the location of the comany you will need to be a car driver!
Salary: £20,000- £24,000 depending on experience
My client is offering an excellent benefits package;
24 Days Holiday, Contributory Pension, Private Health Care, 2x Life BYOD joining payment
This role will work to a shift pattern- Monday to Friday, 7am-4pm/ 10am-7pm
- Logging incidents for global customers contact the help desk
- Assist end users with product knowledge
- Preparing monthly reports for customers and management
- Dealing with inbound calls
- Completing customer surveys
- Supporting customers and on-board activities
- Producing spreadsheets and tables
You need to be;
- Strong focus on deadlines, accuracy and timely delivery
- Energetic with a confident, engaging and customer focused approach
- Flexibility in working hours to aid the support of Global customer
- IT literate ( Microsoft windows and office, Excel, intranets and business applications
- The ability to work as part pf a local and internationally distributed team
An interest or ability to learn the product terminology is essential.
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