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Customer Service Agent

Posted 9 April by REED Featured Ended
Are you an energetic, highly organised and customer focused person? 

My client in Godalming is looking for candidates who are forward thinking with the ability to deliver an exceptional service to their customers. They are a rapidly growing business who are looking to expand their brand new customer service team. 

Due to the location of the comany you will need to be a car driver!

Salary: £20,000- £24,000 depending on experience

My client is offering an excellent benefits package;

24 Days Holiday, Contributory Pension, Private Health Care, 2x Life BYOD joining payment

This role will work to a shift pattern- Monday to Friday, 7am-4pm/ 10am-7pm

Main Duties:

- Logging incidents for global customers contact the help desk
- Assist end users with product knowledge
- Preparing monthly reports for customers and management
- Dealing with inbound calls
- Completing customer surveys
- Supporting customers and on-board activities
- Producing spreadsheets and tables

You need to be;

- Organised
- Strong focus on deadlines, accuracy and timely delivery
- Energetic with a confident, engaging and customer focused approach
- Flexibility in working hours to aid the support of Global customer
- IT literate ( Microsoft windows and office, Excel, intranets and business applications
- The ability to work as part pf a local and internationally distributed team

An interest or ability to learn the product terminology is essential.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34377353

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