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Customer Service Agent

Posted 5 January by Pear Tree Recruitment Limited Ended

Do you want to represent some of the UK’s most prominent vehicle brands?

Are you a motivated and driven individual keen to pursue or further a career in Insurance?

Pear Tree Recruitment is delighted to be working with Verex Group (also known as Original Insurance). Based in North Bristol, Verex is a leading motor manufacturer insurer, boasting exclusive partnerships with 11 of the UK’s most prominent vehicle brands. These include, Jaguar, Land Rover, Volvo, Suzuki, Kia, Hyundai and many more.

Due to ongoing success, Verex is now looking to grow their team of Customer Service Agents to work in their brand-new, state-of-the-art contact centre in Aztec West. The Customer Service Agent will be responsible for taking incoming calls regarding setting up a free 7-day insurance policy. You will need to have fantastic customer service skills whilst up-selling additional products.

In return for this opportunity, Verex is offering full training and ongoing support and development to the successful candidates, alongside a competitive annual salary, there is also a great overall benefits package available. This includes 21 days holiday that will increase to a maximum of 25 days, a contributory pension scheme, life assurance and the opportunity to gain insurance qualifications. The office in Aztec West is easily accessible by public transport and there is on-site parking available.

You will be part of one of the most important teams at Verex, on the front-line speaking to customers to deliver an exceptional service. Duties to include:

- Receiving inbound calls to process renewal invitations, 7-day cover notes and converting quotes to policies

- Promoting additional products available

- Email correspondence

- Taking ownership of all general queries to resolution

- Cancellations, mid-term adjustments and payment queries

For this role the hours are: Monday - Thursday 8.30 - 19.30, Friday 9.00 - 18.00 and Saturday 9.00 - 17.00 (2 in 4) (Either full or half day, with a day off either Tuesday or Wednesday), the rota is more sided to early shifts rather than late shifts, 37.5 hours per week.

Salary: £16000 - £18000 with an OTE of £25000

If you are interested in this position or would like to hear more details, then please contact me ASAP as Verex are holding assessment centres the week commencing 8 January for a start date of Monday 22 January.

Required skills

  • Customer Service
  • Hospitality
  • Insurance
  • Retail
  • Sales

Reference: 34147545

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