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Customer Service Agent

Posted 3 January by Rydal Communications Ended

We are seeking a full-time Customer Service Agent to join our Customer Service Team. You will be reporting directly to the Customer Service Manager.

About Rydal Communications:

Rydal Communications Limited is an Independent Business to Business Telecoms Provider based in Werrington, Peterborough. The Company was established in 2009, from a home office, by our Managing Director at the age of 25 and has grown to a Team of 31. Rydal provides Business Telecoms Services to a range of Customers from Small Business users to large Corporate Brands.

Our Staff are loyal, committed and all part of our success and future plans to become Number 1 in everything we do. We are passionate about our people as much as we are about our Customers. Do you want to be part of a Team that’s striving to become the best Telecomms Supplier for UK Businesses? If so come and join us!

Duties and Responsibilities:

  • Log customer queries on ticketing system
  • Respond to customers within a set SLA
  • Ticket queries sent to the right department for investigation
  • Update customers in a timely manner
  • Process mobile hardware orders
  • Process mobile queries and requests
  • Liaise with suppliers
  • Correspond with customers via email and phone
  • Credit requests
  • Ensuring customer records are kept up to date

Skills and experience required:

  • Excellent written and verbal skills
  • Commercially aware
  • Strong communication skills and clear and professional telephone manner
  • Teamwork
  • Good initiative
  • Computer literate
  • Positive can do attitude
  • Previous Telecoms experience advantageous


  • 40 hours per week - Monday to Friday 9:00am to 17:30 pm (40 hours per week)

Salary and benefits:

  • £14,000 to £17,000 depedent upon experience
  • 21 days annual holiday + 8 bank holidays
  • Pension with Employer contributions

Required skills

  • Communication Skills
  • Customer Queries
  • Customer Service
  • Telecoms
  • Ticketing

Reference: 34125746

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