Customer Service Agent

Posted 26 January by polkadotfrog Ltd

TITLE: Customer Service Agent

BUSINESS FUNCTION: Customer Service / Sales

LOCATION: Central Ipswich

HOURS: 37.5 hours per week on a shift basis, the offices are open Monday to Friday 8am - 9.15pm, Saturday 8am - 5pm and Sunday 10am - 5pm. You must be flexible to work within these hours including weekends and bank holidays with days off in lieu.


This is a fantastic opportunity to join a very successful and growing company in the heart of Ipswich. Our client is looking to recruit passionate people with personality! This is an important customer service position within the business, but you will receive full training and everything you need to succeed.

What your work environment will be like

Within the large open plan office the environment is fun and inclusive, there are always lots of competitions and social activities to join in with, and there is also a casual dress policy and a great mix of staff and experience.

What you’ll be doing

This is a position in which you will be answering inbound calls from existing customers who are generally looking to speak about their insurance policy renewal. This could be pet, home or motor insurance. The most likely scenario is that you will go through their policy with them, ensures it still fits their requirements whilst using your product knowledge to see where any savings could be made for the customer to ensure their continued business.

What we’re looking for

As the company offer an extensive 8 week full training program, experience is not essential. But the right attitude and ability to learn with a bright personality are essential qualities. This position offers something for entry level candidates to people who are looking for a change of career from the retail, office or entertainment industries.

What you will receive in return

A starting salary of £18,598 -£22,628+ bonus of £2,400

30 days holiday including bank holidays

50% discount on motor, home and pet insurance. Free travel Insurance, free breakdown cover.

A large selection of amazing discounts on high street products, cinemas, restaurants etc.

Share options, Life Insurance and Income Protection.

At polkadotfrog recruitment we do our very best to ensure both client and candidate satisfaction. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.

With offices in Cambridge, Ipswich, Norwich and Peterborough we specialise in the Office Support, Sales, Marketing, Finance, HR, IT, Legal and Shipping & Transport sectors across all levels.

Whilst we would love to get back to every applicant, it is not always possible, so if you haven’t heard from us within 5 days, please note that your application has not been successful on this occasion.

Reference: 33841947

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job