Customer Service Agent - The Daily Mail

Posted 13 November by GFM
Easy Apply

The Customer Service Agent will report directly to the Team Leader and will handle a variety of inbound and outbound calls, across different topics and departments. They will be able to accept ownership for effectively solving customer issues, complaints and enquiries; keeping customer satisfaction at the core of every decision and behavior.

Hours for this role are on a rota basis of Monday - Sunday 09.00 - 18.00. You would be required to work 1 in 3 weekends.

Main duties

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication processes when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Flexibility: to perform other duties, as and when required to ensure the smooth running of the organisation and to meet the needs of the business.

Professional Skills & Abilities

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Interpersonal Skills & Abilities

  • Must be a good team player
  • Confident attitude
  • Flexibility in role, willingness to go the extra mile
  • Be capable of closing sales using a professional approach tailoring a suitable product to the customer

If you would like to work for an award winning company who works on behalf of some of the UK's most loved brands, apply now!

Required skills

  • Communication Skills
  • Complaints
  • Customer Satisfaction
  • Customer Service

Reference: 35049184

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