The Customer Service Agent will report directly to the Team Leader and will handle a variety of inbound and outbound calls, across different topics and departments. They will be able to accept ownership for effectively solving customer issues, complaints and enquiries; keeping customer satisfaction at the core of every decision and behavior.
Hours for this role are on a rota basis of Monday - Sunday 09.00 - 18.00. You would be required to work 1 in 3 weekends.
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication processes when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Flexibility: to perform other duties, as and when required to ensure the smooth running of the organisation and to meet the needs of the business.
Professional Skills & Abilities
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Interpersonal Skills & Abilities
- Must be a good team player
- Confident attitude
- Flexibility in role, willingness to go the extra mile
- Be capable of closing sales using a professional approach tailoring a suitable product to the customer
If you would like to work for an award winning company who works on behalf of some of the UK's most loved brands, apply now!
- Communication Skills
- Customer Satisfaction
- Customer Service
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