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Customer Service Agent Inbound

Posted 5 January by Cordant People Ended

We are searching for exceptional customer service executives for our prestigious client based in the city centre of Glasgow. These roles are permanent and will start January and February 2018 so you must be available for work with immediate effect. Don't miss out on this fabulous opportunity.

If you are committed to delivering excellent customer service and are able communicate effectively and build rapport across the telephone then we have the perfect role for you!

  • 40 x Inbound Customer Service Executives required urgently - no sales involved
  • £16,000 - £17,000 per annum + benefits
  • The shifts are 8am-8pm comprising of 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12 -8 pm (working 37.5 hours per week)
  • Some weekends are required so candidates must be flexible although you will be on a set shift rota for a set period of time
  • Candidates MUST be able to pass a criminal and credit check

Our client is a reputable established brand who are leaders within their field. They pride themselves on service excellence and ensure they give back to the community by getting involved in various charitable events across the UK each year.

The Role

  • Taking inbound calls speaking to new and existing customers
  • Managing customer accounts, queries and adjustments
  • Advising on policies and renewals

Experience

  • No call centre experience is necessary however, retail or customer service experience is essential
  • Must speak fluent in English
  • Must pass a criminal and credit check

Benefits

  • City centre location
  • On-site subsidised cafe
  • Career progression
  • Excellent training with a buddy support system
  • 25 days holiday + stats
  • In-house incentives

About Us With 17 specialised brands in our portfolio our aim is to revolutionise and change the face of recruitment, ensuring service delivery across a multitude of our clients and candidates. We are a family business with a family feel and our culture, ethics and approach to ensuring we hire only the very best within the industry are crucial to us.

Cordant People Scotland currently have 5 locations within Scotland - Edinburgh, Glasgow, Livingston, Stirling and Dundee. Cordant is acting as an Employment Business in relation to this vacancy. Cordant People is an equal opportunity employer.

CP1

Cordant is acting as an Employment Agency in relation to this vacancy.

Reference: 34152239

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