CUSTOMER SERVICE AGENT - HEATHROW

Posted 8 April by Kevin Theobald Recruitment Agency Easy Apply

Our client is based in the Heathrow area and are specialists in the pharmaceutical logistics industry. They are currently recruiting for a Customer Service Agent to join their team, ideally with a knowledge of time critical shipments within the pharmaceutical logistics industry alternatively with a good work history within international courier customer services.

Main Duties and Responsibilities

To monitor all inbound and outbound shipments on a daily basis to ensure that shipments are delivered within agreed time frames.

  1. To advise customers on a daily basis of any service related issues (Customs/Flight delays, adverse weather etc.)
  2. Potential customer information to be given to the Sales department.
  3. Working with customers on a daily basis with the aim of developing an excellent working relationship.
  4. Analysis of repetitive operational problems and development of possible service solutions.
  5. Advise customers of the latest booking times and documentation required.
  6. Booking shipments with the use of the company booking systems.
  7. Supporting other departments within the company - Customer Relationship Management/Transport/Operations and Sales
  8. Supplying customers with company Service information.

Flexibility in working hours are crucial for this role as there will be a rotated shift and covering weekends too. Any additional hours or weekend working will be paid in overtime.

Required skills

  • Customer Service
  • Pharmaceutical Industry
  • International courier experience
  • Time critical shipments

Reference: 34852984

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