Customer Service Agent (Full-Time Shifts)

Posted 15 November by JLD Recruitment Ltd

Customer Service Agent

Location: Basildon, Essex (use of own transport is preferred due to location)

Type: Ongoing temporary with a potenial of going permenant after 12 weeks

Hourly rate: £9.07 per hour + 6% shift allowance + holiday pay

Start Date: Wednesday 4th December 2019

Training: 4 weeks of full-time training working 9am - 5pm Monday - Friday (no holiday can be taken during training)

Working hours: Various Full-time available

Duties:

  • Receive inbound telephone calls and be able to provide great customer service on behalf of a major banking client
  • Use problem solving skills, in order to find a positive outcome to any problematic situation that may arise
  • Take Debit card payments, money transfers or balance transfers ensuring accuracy and consistency
  • Working on a computer and using the in house systems to be able to provide the best customer service
  • Able to understand the customer’s needs as well as providing the customer with the right information and putting the right solution in place.

You must be able to pass a credit check and criminal record check for these roles.

Required skills

  • Calls
  • Customer Service

Application questions

Are you available to start work on Wednesday 4th December 2019?
Do you have customer service experience - telephone or face2face?
GDPR:Do you give JLD permission to retain your personal information for recruitment purposes?
Do you drive?
Can you commit to a full 4 weeks training?

Reference: 39374713

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