Posted 4 January by Heathrow Personnel
Easy Apply

My client is a well established Freight company looking for an outgoing enthusiastic Customer Service Agent who can join their busy customer service team!

Duties would include:

  • Answering incoming calls and monitoring/responding to emails in a timely manner
  • Booking collections and deliveries
  • Quoting customers
  • Track and trace individual consignments for status updates/PODs
  • Notifying clients of any shipments delays / updates
  • Daily filing and housekeeping of Customer Service paperwork
  • Develop excellent working relationships, providing support and guidance to the customer at all times

Skills needed:

  • Previous freight/ courier customer service experience
  • Strong administration skills
  • PC literate
  • The ability to work accurately, with attention to detail
  • Strong communication skills, both written and verbal

Working hours:

  • Monday - Friday 09:00-17:30


Required skills

  • Calls
  • Consignment
  • Couriers
  • Customer Service
  • Freight

Reference: 36946820

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