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Customer Service Agent - Call Centre / Immediate Start

Posted 4 January by Credico. Ended

Customer Service Agent - Call Centre

Full-Time - Immediate Start

37.5 hours per week

We are looking for people who will help us fulfil our future ambitions - and their own. So, if you have great customer service skills and/or telesales experience and are looking to join a company at the most exciting time in their history, please read on….

About the company;

Credico UK Limited was established in 2005 and aims to be the UK’s foremost field sales organisation; delivering high quality results through consistency and reliability.

Credico UK is growing fast and we have already secured a client base that reflects confidence in the commitment, knowledge, experience and professionalism of the company and its management team. Vanquis, Hello Fresh and Money Expert are only a few of our well-known clients.

Where do you fit in?

Due to this continued growth, we are looking for customer focussed and hard working individuals to join our customer service teams at our call centre in Chester. This role will involve taking verification calls from our customers in the Telecoms & Charity sector.

Customer service is our priority and providing our customers with a great experience sits at the forefront of all we do, it’s invaluable for our business, our clients and most importantly, the customers we serve each day. Our call centre team holds the responsibility for ensuring customer orders are processed correctly, efficiently and professionally. Each member of this team has a key function and holds a role that truly matters.

You’ll enjoy some fantastic benefits too. We offer a fun team culture with seasonal team events, 20 days annual holiday & bank holidays, individual progression plans for the ambitious and excellent tea & coffee making facilities on-site! We also have monthly incentives available. To top it all off; we will provide you with great training and support which you’ll enjoy from day one and in no time at all, you’ll be developing brand new skills, taking on fresh challenges and moving your career forward.

What do we want in return? Quite simply, we want you to use your natural people skills to give the best possible service to our customers over the phone. You’ll ensure that everyone gets the care and attention they deserve. As well as offering clear information, you’ll also need to work to customer satisfaction and quality targets.

As a Customer Service Agent you will:

  • Receive inbound order verifications & make outbound calls
  • Respond to customer enquiries relating to - billing, payment plans, adding/removing services, upgrades, complaints etc..

You will need:

  • Great communication skills
  • Excellent time keeping skills
  • Good computer skills (Microsoft Office)
  • To be over 18 and eligible to work in the UK with no Visa requirements
  • Previous call-centre experience is preferred but not essential as full training will be provided

We are looking to place people immediately and will be interviewing applicants as soon as mid-January. We will be considering notice periods of up to 2 weeks for the right candidate, although preference will be given to applicants that can start immediately.

The hours for this job is on a rotation shift pattern; Monday - Friday 09:00 - 21:00, Saturday 09:00 - 17:30

Apply now to be considered for this exciting role!

Required skills

  • Call Centre
  • Telecoms

Reference: 34133788

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