Customer Service Agent £19K Gaming Covent Garden

Posted 31 July by Inspiring Interns & Graduates Easy Apply Featured
Bet On Aces is the newly launched casino and betting brand that’s making waves in the online gaming industry. We’re here to offer players a more thrilling entertainment across our casino, sports betting and poker platforms. Our aim to is to build a strong presence in the UK and across Europe, offering high rollers and casual players alike a playground of the best online entertainment. Here at Bet On Aces we’re a group of creative and committed individuals playing our talent in a vibrant London office. But we don’t just work, we like to play too, with regular social outings, Friday beers and seasonal parties!

Customer Services Agent – Job Description

We are currently looking for a Customer Service Executive to join our fast-growing online gaming business.

In this role, you will be the first point of contact for our player database, assisting them with their queries and issues to provide a first-rate gaming experience.

If you like people and you have a can-do attitude, this is a great opportunity to experience the world of online gaming. With the team expanding all the time and players there can't be a more exciting moment to join us.

Responsibilities

· Deal with incoming customer inquiries via telephone, the pop-up chat widget on the website, social media channels and emails.

· Provide general information and answer questions on our product and relevant sports, casino & poker games.

· Make outbound calls to lapsed players to discuss their accounts and any issues that they might’ve experienced in the past

· Report directly to the Head of Operations and Director to look for ways to improve the User Experience for all players

Qualities/Experience

· Excellent written and verbal communication skills

· High levels of emotional intelligence, diplomacy and patience

· Exemplary customer-facing approach and telephone skills including the ability to adapt and perform to participant level requirements

· Deadline and target driven and able to work to client service levels

· Experience of working in a pressurised environment

· Foreign Language skills a benefit

Reference: 35760489

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