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Customer Service / Aftersales Co-ordinator

Posted 8 May by Jobwise plc Easy Apply Ended

A very successful company is looking for an experienced Customer Services / Aftersales Co-ordinator to join their team. There is a salary of £17,000, holidays that increase up to 25 days plus bank holidays over time, pension, free parking and excellent working conditions.

About the company:
This large local company with strong international connections has an excellent reputation and an expanding range of products.

About the role:
Working in a busy department you will be:
• Ensuring that the needs of the customer are being satisfied and providing excellent customer service to the customers
• Dealing with customer complaints and resolving issues via email and telephone
• Investigating and solving customers problems, including complex or long standing problems that have been passed on by other teams
• Liaising with internal departments, suppliers and couriers
• Dealing with invoice and credit note queries
• Improving customer service procedures, policy and standards
• Liaising with the management team to improve customer service

Skills and Experience Required:
The ideal candidate will have good experience in a similar customer service, aftersales or complaints handling role, ideally within a business to business environment role. You will also be comfortable using Word, Excel and email.

About the benefits:
• A salary of £17,000
• 21 days holiday + bank holidays, rising to a maximum of 25 days over time
• Free parking
• Pension scheme

To apply
If this sounds like an Aftersales or Customer Service Co-ordinator role you would love, please email your CV today!

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Required skills

  • Aftersales
  • customer service
  • customer care

Reference: 35084009

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