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Customer Service Advisory

Posted 7 March by Alcumus Group Easy Apply Featured Ended

Customer Service Advisor

£16,500 basic salary + bonus (£18,000 OTE)

Full Training provided

  • Excellent holiday allowance
  • Pension
  • Healthcare Cashplan
  • Life Assurance
  • Access to our employee benefits package offering discounts and cashback
  • Free parking and subsidised canteen onsite
  • Full training provided as well as opportunities to upskill with recognised qualifications in IOSH and NEBOSH

As part of the Alcumus Group, Reportline is a 24 hour incident and accident management service that operates on behalf of a number of clients with the aim of ensuring they remain compliant with specific regulations.

Answering to the Reportline Team Leader, the role is key to ensuring that all in-bound enquiries are dealt with speedily, accurately, courteously and in line with the client’s specific procedures. There will also be a variety of administrative duties that support the operation of the Customer Service Centre and other departments within the Alcumus Group.

An understanding of confidentiality is essential.

Working on a 12 week shift rotation, the successful candidate will work an average of 4 x 10 hour shifts per week which will include 2 out of 12 weekend shifts and 1 week of nights (which can be from home).

The role requires a keen eye for detail and the ability to converse confidently over the phone.

Qualifications and experience required:

  • Educated to 'A’ level standard is desirable, but not essential. GCSE A-C in English qualification is essential.
  • Customer service experience, and be able to demonstrate this to a high standard.
  • Excellent communication skills - written and verbal
  • Work well under pressure

***The first batch of interviews for this position will be taking place on Tuesday 20th March***

Required skills

  • Customer Service
  • Enquiries
  • IOSH

Reference: 34625156

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