Customer Service Advisors

Posted 3 days ago by First Data Corp Featured

Description

First Data are currently looking for Customer Services Representatives to join our Customer Service team.  

This is a Customer Service telephony based role within a busy team, located in Essex. As a customer service representative you will be supporting our clients with all of their needs. 

You will be speaking to a variety of customers mainly on our inbound service, resolving any customer service enquiries following our scripts and procedures.

 Key Responsibilities

  • Handles inbound & some outbound calls
  • Customer service inquiries and problems via the telephone
  • Resolve problems, and promote products/services.
  • May monitor systems to detect possible fraudulent behaviour related to credit card usage and contact card holders to investigate possible fraud.
  • Follow established procedures, but have the ability to deviate when needed, and requires only general supervision.

Job Requirements

  • Typically requires a high school education or equivalent and less than one year of experience, preferably contact center or customer service experience.


Competencies

  • General Computer Competencies
  • Cust Sppt Polics,Stnd & Procs
  • Cust Sppt Svc Agreements
  • Problem Mgmt Process
  • Svc Request Mgmt Process
  • Knowledge of CSppt Function
  • Customer Support Systems
  • Selling
  • Knowledge of Product Line


First Data is an Equal Opportunity Employer


Reference: 35575274

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