Customer Service Advisors

Posted 4 April by Contact Careers Easy Apply

Customer Advisors

  • Location: Doncaster - Lakeside DN4
  • Salary: £8.53 per hour, weekly pay
  • Hours: Full time, rota based, Monday to Friday between 8am - 9pm, Saturday between 8am - 8pm, and Sunday 8am - 6pm
  • Training: 4 weeks 9 - 5.30 Monday to Friday, fully paid
  • Basis: temporary for 12 weeks, possibility of a permanent contract thereafter
  • Start date: Monday 14th May

Overview

We are looking to speak to customer service focused individuals to join a leading company based in Doncaster. The role itself will be inbound to cover almost all general areas of customer enquiries - landline, broadband, fibre & digital TV. Customer service, customer technical support and making the most of any upselling opportunities by letting customers know about other services/upgrades that may benefit them.

As one of the most prominent communications companies worldwide, you will be joining an exciting, vibrant and progressive organisation that puts customers and employees at the heart of everything they do.

The Role

  • Handling inbound calls
  • Speaking to customers about their service, offering advice and suggesting additional services
  • Displaying great product knowledge and enthusiasm for your brand/company
  • Be able to take on board feedback and coaching, in order to develop your skills
  • Thrive in a targeted environment, meeting daily, weekly and monthly targets
  • Ensure accurate and timely data input into the appropriate systems
  • Explaining processes and procedures effectively to customers
  • Complying with all rules and regulations according the company and customer to ensure safe and effective communication

The Person

  • Excellent verbal and written communication skills
  • A positive, confident and friendly approach
  • Self-motived and keen to develop
  • The skills to work both independently and as part of a team
  • Demonstrate the ability to be patient and polite at all times
  • A passion for helping people and building relationships
  • Professional and committed attitude

Customer Service / Heldpdesk / Inbound Advisor / Technical Support / Call Centre / Complaints Handling / Contact Centre / Call Handler / Web Chat / Sales / Telesales

*Please note you will be required to complete a DBS, credit check and reference checks as part of the application process.

Required skills

  • Call Centre
  • Communications
  • Customer Service
  • Retail
  • Sales

Reference: 34829336

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