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Customer Service Advisors

Posted 18 January by Henry James Recruitment Easy Apply Ended
Job Role: Customer Service Advisor
Location: Milton Keynes
Salary: £16,200 per annum

Hours: 40 hours between 6am - 11pm Monday - Sunday (Rotational Weekends) MUST BE FULLY FLEXIBLE

!! Permanent Full-Time !! Start Dates: 9th January and 23rd January 2018

If you thrive in a social, high-paced and buzzing environment then this role is for you! The client encourages a positive team atmosphere and encourages social events and day to day activities.

Key Responsibilities
• Provide excellent customer service
• Ensure Data Protection protocols are followed
• Follow processes and procedures in line with our contractual obligations
• Obtain and evaluate all relevant information to customer enquires
• Respond efficiently and effectively to customer enquiries
• Good listening skills; being able to understand and manage customers concerns and needs
• Handle and resolve customer complaints
• Problem solving
• Build good rapport with external and internal customers
• Professional, proactive and positive approach
• Achieve call, quality and performance targets at individual and team level

Key Requirements
• Experience in a customer service environment over the telephone OR face to face
• Proficient user of Microsoft Office
• Demonstrable experience of achieving targets
• Excellent communication skills
• Ability to work as a team and on own initiative

Key Benefits
• 29 days holiday (including bank holidays)
• Childcare Vouchers
• Holiday Purchase Scheme – Buy up to or 5 days holiday per year
• Star Finder (referral scheme up to £750 if referral pass probation)
• Free on-site parking and canteen subsidised

Skills Required
Customer Service

Customer Service
Milton Keynes
Contact Centre

Reference: 34259202

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