Customer Service Advisors - Xmas temps - Immediate start -

Posted 16 October by Iceland
Iceland Foods Head Office is seeking Customer Service Advisors to join our Contact Centre team on a temporary basis from now until 12th January 2018. As a Customer Service Advisor at Iceland foods you will play a key role within our Contact Centre, taking inbound calls talking to new and existing customers and helping them with their queries, delivering excellent service and taking personal ownership of their issue. If you are customer focused, ready to go above and beyond, treat customers with fairness and positivity then this is the role for you!

We are currently hiring full and part time Customer Service Advisors at Iceland Foods, temporary roles that will go on until January 2018, with a possibility to turn permanent.

Essential Criteria
•Always put the customer at the heart of everything you do
•Outstanding telephone manner and written communication skills
•Great attention to detail
•Good PC skills
•Ability to be flexible in team and task
•Ability to use own initiative & to prioritise workload
•Ability to be self-motivated, determined and disciplined
•Contact Centre experience would be preferred but is not essential

As a Customer Service Advisor we will provide a competitive hourly rate, full training and ongoing coaching and mentoring. We require our team of Customer Service Advisors to work every Saturday and one in three Sundays with some evening work especially over the Christmas period.

Iceland is a real success story. We're proud to be a straightforward, fast moving and fun company. We look for hard working, can do people and repay them with some of retail's best rewards and development opportunities.

Here at Iceland Foods, we pride ourselves on providing excellent customer care and a warm and friendly service to our new and loyal customers. Our success comes directly from our team working together to communicate the Iceland family attitude that our customers love!

We will do everything to help you thrive and grow in our professional working environment with plenty of help and support, we also offer other great benefits such as:
•On-site parking,
•Access to our excellent “Roxy” subsidised restaurant
•Access to our on-site Iceland store, where you can treat yourself to our award-winning products
•Access to our subsidised Costa Coffee Cafe
•Great benefits on a range of products and services including holidays, leisure activities and more via our Corporate Discount site
•Staff discount available for permanent employees

Customer services/Customer Care/Chester/Deeside/ Customer advisor

Reference: 33557448

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