Customer Service Advisor

Customer Service & Sales Support Executive

Our client is a leading international manufacturer and supplier of specialist industrial products, supporting customers across a wide range of sectors including manufacturing, logistics, food production, packaging, and materials handling.

The Role

We're looking for a proactive and customer-focused individual to join our team. You'll manage customer enquiries, quotations, and orders while supporting customers, sales teams, and operational departments to deliver an outstanding customer experience.

Working with a dedicated customer base, you'll build strong relationships, develop technical product knowledge, and play a key role in ensuring orders are processed accurately and delivered on time.

Key Responsibilities

• Manage customer enquiries and prepare accurate quotations.
• Process orders, check stock availability, and coordinate delivery schedules.
• Work closely with external sales teams to prioritise customer requirements.
• Maintain customer records within CRM and business systems.
• Follow up quotations and identify sales opportunities.
• Coordinate service requests and gather relevant health & safety information.
• Source specialist products and liaise with suppliers where required.
• Resolve customer queries and complaints professionally.
• Process UK and export orders in line with company procedures.

What We're Looking For

• Experience in customer service, internal sales, sales support, or account management.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Good IT skills, including Microsoft Office.
• A proactive, positive attitude and a genuine passion for customer service.

Desirable

• Experience using CRM or ERP systems such as Salesforce, Navision, Dynamics, SAP, or similar.
• Experience within manufacturing, engineering, distribution, or another technical environment.
• Knowledge of export processes and logistics.

Why Join?

This is an excellent opportunity to join a market-leading business where you'll be part of a supportive team, develop valuable technical knowledge, and build a long-term career in customer service and commercial support. If you enjoy solving problems, building relationships, and making a real difference to customers, we'd love to hear from you.