Customer Service Advisor

Posted 4 January by NHS Professionals
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Do you enjoy providing great customer service and helping others?

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This role is based at the Manchester Royal Infirmary.

This critical role for the local NHS Trust provides on-site customer support for NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful. 
 The flexible worker will look to the FWA for support and will expect expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with.
 The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded.  Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.

About The Candidate

As a Flexible Worker Advisor you should be a true team player that actively supports all internal colleagues. You should be punctual, reliable and calm when dealing with challenging situations.

The following experience would be beneficial:
  • Customer service in an environment where delighting the customer is the core focus
  • Administration experience 
  • Ability to deal with high volume internal and external customer enquiries and conflicting priorities 
  • Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers

In return for your commitment, we will offer you some fantastic benefits:
  • Generous annual leave allowance - 27 days per year, plus bank holidays
  • A commitment to talent management & development
  • Star of the Month! -  Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
  • Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
  • Life Assurance
  • Group Income Protection
  • Wellbeing Programme
  • Employee Assistance Programme
  • Employee Engagement & discounts platform
Our Commitment to You:
The Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel empowered, engaged and excel in what you do. 
Throughout your employment you will have access to our Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth.
Our Candidate Promise:
We recognise that everyone is different and here at NHSP we want all of our employees to feel valued, appreciated and respected.  Inclusivity is at the heart of our culture and we want our people to reach their full potential and enjoy their career with us.  Our workforce diversity and experiences lead to innovation, collaboration and enables you to feel be yourself.  NHSP are committed to making reasonable adjustments to support your application process and your career with us. 
We endeavour to respond to every application, however, occasionally due to the number of applications we receive we may close a vacancy early and it may take us longer than we would originally hope to get back to you.  If you have not heard from us within 14 days, please assume that your application has been unsuccessful. 
About Us:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.
We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

Reference: 45224984

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