Customer Service Advisor

Posted 26 October by Employment Specialists Ltd

A major name in the Insurance industry with a record of consistent growth is looking to recruit additional Customer Setvice Advisor into its professional and friendly team.

You will provide a support function for the Operations Manager and all members of the Company, to ensure the office operates efficiently on a day to day basis.

This is a great opportunity to utilise your administration skills within a professional and forward thinking Insurance organisation.

Your main responsibilities as an Customer Setvice Advisor include:

  • Answer incoming telephone calls, directing callers to appropriate people and resolving questions and issues
  • Respond to enquiries from clients and customers received by phone, letter or e-mail in a courteous and helpful manner and ensure that all information is obtained
  • Validate Insurance policy details and set up new claims on the Claims Management System
  • Maintain accurate data on the Claims Management System
  • Maintain secure, efficient and accurate filing system
  • Receive and distribute post and incoming emails
  • Scan and index all incoming claims post
  • Produce letters, memos, emails and deal with correspondence as appropriate
  • Greet visitors, arrange refreshments for visitors and deal with deliveries
  • Ad-hoc project work

The successful Customer Setvice Advisor will demonstrate:

  • Experience working in a busy office environment
  • Be confident when communicating with people both internally and externally
  • Be organised and accurate with a helpful approach

You will be working as part of a team on a rota, for a 35 hour week - 7.5 hours per day with an hour for lunch - covering Monday to Friday and on a rota basis, Saturday 9am - 5pm.

Please note you will need your own transport for this position.

Application question

Do you have your own transport to commute to work?

Reference: 44488705

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