Andover (Work from home)
6 months contract
Apply now for your latest customer service advisor role with one of the UK’s leading banks. You’ll be speaking to customers on incoming calls regarding financial support, complex financial cases and how you can best assist the customer.
It’s a rewarding role, with plenty of intricate cases to get stuck into, but with that comes a challenge - you will need to have the resilience and determination to learn on the job and thrive when handling challenging calls with upset customers. In that sense, empathy and understanding is a must. So if you enjoy delving into the nitty-gritty of longer calls – rather than lots of shorter, higher-volume calls – then this is the role for you!
You’ll receive six weeks of high-level training over online video call sessions, and you’ll also participate in a series of diverse role plays throughout the training period.
35 hours a week, Monday to Friday between 8am and 8pm, potential for Saturdays between 9am and 6pm
Incoming calls from customers in financial difficulties
Making decisions on how the bank can assist the customer
Handling situations in an objective manner and making informed decisions
Take incoming calls from customers in financial difficulties
Listening to concerns from customers and understanding these
Make decisions based on information and guidelines
To represent the brand in a fair and positive manner
Excellent telephone manner
Empathy and understanding with upset customers
The ability to help others and problem solve
A positive and “can-do” attitude
The drive to learn and complete tasks during training in order to demonstrate progress
Excellent IT skills
To be successful in securing this role you must pass a credit check and DBS check
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