Customer Service Advisor

Posted 4 days ago by Cordant Contact Centre
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You will be ensuring our customers have the best possible journey with us by taking Inbound calls and ensuring that everyone you speak to has an exceptional experience.

Shifts - 40 hours per week on a rotating shift pattern including weekends. Hours can range between 8am and 8pm.
Salary - £9.13/hour, £19,000/annum plus bonus
Temp to perm contract 
Start date - Monday 18th October

Here's What You Can Expect To Be Doing

Making our Customers Happy. Be proactive and innovative whilst ensuring you create an exceptional experience.
Always aiming for First Call Resolution. Our customers’ time is precious, so we need you to be effective and efficient.
Being accountable for your actions. Take ownership of your customer, commit to solving their issue and be sure to set realistic expectations.
Embodying and protecting our Culture and Values 

A Few Things About You

To be able to perform consistently against our main KPI’s: (Customer Happiness, Effectiveness, Repeat Calls)
To strive for continuous improvement with a focus on finding the right solution.
To be positive - it breeds and our customers feel it. Come to work with a smile.
Be able to work well under pressure and to multitask.
Show resilience and the skill to deal with challenging customers and situations.
Show flexibility when it comes to business needs and change.
To demonstrate absolute care for our customers, our colleagues and our business.

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own  to help you with the little things that matter.

• 25 days holiday (Excluding Bank Holidays)
• At least 5% contribution pension scheme*
• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.

Cordant People is an equal opportunities Employer

Reference: 43944104

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