Customer Service Advisor

Posted 1 week ago by Nouvo Recruitment
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Customer Service Advisor

Working Hours-

  • Sunday & Monday - Off
  • Tuesday - 10am - 7pm
  • Wednesday - 9.30am - 6.30pm
  • Thursday - 10am - 7pm
  • Friday - 10am - 7pm
  • Saturday - 9am - 5pm

We are delighted to be working with an organisation who operate throughout the UK and an organisation who show no signs of slowing down as they go from strength to strength.

They have fantastic offices and offer a great working environment within a family feel team.

They are looking to recruit a customer focused individual to support their customers on a daily basis.

The Role;

  • Always deliver exceptional customer service
  • Upselling products
  • Handle inbound and outbound calls
  • Effectively handle customer complaints through to resolution
  • Process bookings, extensions and terminations within required SLA’s
  • Update required systems along with processing any rental documentation.
  • Provide an efficient and seamless service to the customer
  • Offer additional products or solutions to improve the customer’s experience.

Skills;

  • Proven experience in a customer service environment.
  • A positive and proactive approach to learning and self-development.
  • Excellent communication and organisation skills.
  • Ability to hold a conversation in a professional manner alongside multitasking and completing administration tasks.
  • Excellent computer and typing skills.
  • The ability to work and communicate effectively in a team.
  • Proven ability to use initiative and prioritise workload.

Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search.

Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.

Required skills

  • Automotive
  • Bookings
  • Complaints
  • Customer Complaints
  • Customer Service

Reference: 42998807

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