Customer Service Advisor

Posted 17 February by Yolk Recruitment Ltd
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Customer Service Advisor

I am seeking an immediately available Customer Service Advisor to join a growing insurance company based in the heart of Cardiff. This role is initially a temporary position for at least 6 weeks with the potential to go permanent.

What you will be doing?

  • Interact with customers via online chat, email and outbound telephone calls.
  • Manage customer expectations whilst taking responsibility to ensure outstanding actions are completed as promised.
  • Manage customer policies making changes to policies and payment terms.
  • Handle customers who are not happy with the aim of preventing it escalating to a complaint.
  • Provide your feedback to the company to help improve what and how we do it.
  • Understand and comply with company standards, procedures and relevant legal/regulatory requirements.

Skills Required

  • 1 years’ experience customer service role.
  • Experience of using online chat to communicate with customers.
  • Knowledge of insurance would be desirable.
  • Must be able to pass a credit and DBS check - essential


  • Paying £9-10 an hour
  • Immediate start dates
  • Full holiday entitlement
  • Huge potential to go permanent
  • Working from home

Are you up to the challenge?

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Bethan Evans.

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at’

Reference: 42044271

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