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Customer Service Advisor

Posted 6 April by Tech Mahindra Limited
£19,500 per annum
Salford Quays , Lancashire
Permanent, full-time

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Customer Service - Technical Support

As a Customer Service - Technical Support Associate, you will be working on behalf of our telecoms client, taking calls from customers who are troubleshooting issues related to telecoms, network, broadband, Wi-Fi and set-top box. Using the systems and diagnostic tools provided, you will walk the customer through their query and look to provide a first time resolution.

The Customer Service - Technical Support Associate is responsible for providing the very best in customer service and technical support to customers, whilst maintaining an excellent customer experience.

*This is a Contact Centre - Customer Service role and not a Technical Service Desk role*

What we are looking for…

  • Minimum of 6mth customer service experience
  • You’ll ideally have a natural passion for delivering exceptional customer service and have confidence when speaking to customers, with good listening skills to boot
  • Good problem solving skills
  • Able to manage your time wisely to meet call handle time, and work to targets
  • Excellent communication skills and a technical aptitude to learn new systems, products / services and retain information
  • Ability to multi-task and use various systems whilst engaging with customers over the phone
  • Flexible approach to working hours during Monday to Sunday 8am-10pm

What you will get in return…

  • £19,500 p/a basic salary
  • 28 days holiday (inclusive of 8 bank holiday days to be taken throughout the year)
  • Pension
  • Health Insurance
  • Comprehensive training program, to teach you everything you need to know, plus weekly coaching sessions to help you hone your skills
  • Access to Tech Mahindra University, as your career grows so will your skills and knowledge
  • Option to play your part in our community and charity initiatives and make a difference
  • Being part of the Tech Mahindra family and RISE with us

Training….

  • Monday to Friday 9am- 5:30pm Monday to Friday

Location…

  • Site Location - Salford Quays (M503SP)

COVID-19 considerations:
Interviews will be conducted at our office in Salford Quays and under a Covid-19 risk assessed and safe environment.

Required skills

  • Communication Skills
  • Contact Centre
  • Customer Service
  • Technical Support
  • Telecoms

Reference: 41633597

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