Customer Service Advisor

Posted 5 November by Extra Personnel
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Customer Service Advisor

£11.02 per hour

Site is accessible by the sky link bus service - or free car parking is available.

We are recruiting for Customer Service Advisors in the East Midlands area, working at East Midlands Airport.

As a Customer Service Advisor you will need to have:

Strong understanding of Operations and Customer Service processes
 Experience of working with MS Word & Excel is extremely desirable
 Experience within an office based Customer Service environment

Training will be provided on site, but the role will involve working from home.

Working Hours of Customer Service Advisor are:

8 hour shifts between 7.30am and 20.15pm Mon to Fri (40 hours per week)

There is also the requirement to work 1 Saturday in 4, the hours on a Saturday are 8.00am - 14.15pm. On the weeks a Saturday is worked a lieu day is given during the week

Location: East Midlands Airport for training - and then from home

Duration: Ongoing

Role:

The role requires the provision of information to the customer to ensure that parcels/shipments can be processed and transit without delay. The advisor is responsible for collating and validating all the information for processing to the courier, whilst maximising sales through service. Along with being the first port of call to customers tracking their shipments, and initiating traces where applicable.

Success Criteria:

To be a successful Customer Service Advisor you will need to act as first point of contact for
external customers handling shipping requests providing information and advice on transiting goods
worldwide via phone, email, Twitter, Facebook ,Trust Pilot,company website and Web-chat. To do
this in a way to maximise sales through service whilst delivering the highest possible levels of Customer
satisfaction.

If you are interested in the customer service advisor role above role please click apply

Extra Personnel is acting as an Employment Business in relation to this vacancy.

Required skills

  • Customer Service/Advisor/Customs/Agent/Administration/Office/Data Input/Outlook/excel/Word/telesales/inbound calls/telephone/outbound calls/

Reference: 41152341

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