Customer Service Advisor

Posted 28 September by Hays Specialist Recruitment Limited
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Customer Service Job, Coventry, Working From Home

Your new company
A large corporate business based in Coventry that supplies the NHS and other healthcare organisations. This business is looking for flexible and hard-working staff to join its excellent team.

Your new role
You will be handling inbound calls and emails regarding customer complaints and other general enquires. You will be required to be professional and personable when responding, using the in-house systems to log and resolve issues. This role is working from home so you will need your own laptop/computer and wifi, however you will not need to use your own telephone device (please not the business will only consider local applicants). This role is for an initial 12 weeks with a chance to be extended or go permanent n the new year.

What you'll need to succeed
You will need to have previous experience handling complaints within a call centre/contact centre environment. You will need to have a good work ethic and be willing to get stuck in from the beginning. You will need strong IT skills and ideally experience with CRM systems.

What you'll get in return
This role is paying £18,500 per annum working Monday to Friday 9-5 (however some flexibility with hours and weekends is preferred when the business is in peak). You will benefit from the safety of working from home, but also receive constant support from your management and peers.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 40972747

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