Customer Service Advisor

Posted 25 September by Hays Specialist Recruitment Limited
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Customer service advisor roles available to work from home - please contact Nia Rees on

Your new company

Due to the partnership between Hays and Birmingham City Council, we are looking for customer service advisors to join the Housing Repairs team within the council. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number services to ensure stability within citizens daily lives

Your new role

Housing Repairs BCC is the largest local authority in Europe and have a responsibility to maintain their properties and report emergency or non-emergency repairs in line with the agreements between the council and contractors. Housing repairs also assist and provide information to the rents department in order for tenants to keep up with their rental payments and other responsibilities such as council tax so that the council can support them. The role is a 3 month plus contract and will be working remotely from home. Candidates cannot have any annual leave booked for the next 3 MONTHS.

What you'll need to succeed

The ideal candidate should have strong customer service skills and have confidence working on their own. Candidates from call centre/contact centre or telesales environment will benefit from the nature of this role as you will be familiar with working in a fast-paced environment. Staff will be required to cover the full contractual period with NO annual leave booked for the next 3 months. Please apply for this position without a notice period as this is an immediate start position. Also note that we will require 2 ex-employer references from your 2 most recent places of employment upon registration, therefore your referees must be contactable for us to take your application forward to the next stage.

What you'll get in return

As the biggest leading local authority in Europe with their reputation solely built upon their passionate investment people, your employment as a customer service advisor will be a rewarding perk of the job as you will be taking pride in the speed of service within Birmingham City Council as an organisation. You will receive an employee pension scheme and unlimited progression.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career

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