SF Group are recruiting for a Customer Services Advisor for a company based in Coventry
35 hours a week, must include weekend cover Sat 9AM - 4PM, Sun 10AM - 4PM, remainder of hours flexible.
1 Evening per week, finish at 8PM.
Weekend & Evening work to be remote from home
o Provide excellent customer service within agreed SLAs, being able to explain queries and talk to customers in a professional manner.
o Answering queries from customers by a variety of communication methods including phone, e-mail, text & web chat.
o Loading and allocation of funds
o Providing cover for administration of cards, printing and posting cards to customers.
o Other ad hoc duties.
o Follow-through on commitments and persistence.
o Ability to take ownership & work under pressure.
o Ability to provide excellent customer service & manage customers expectations.
o Confidence in decision making.
o Ability to work under pressure and use with different systems effectively.
o Highly organised, balancing workload and making sure we meet SLAs.
o Work remotely on weekends and evenings - majority of work remote during Covid
o Health Cash Plan after successful probation
o Access to training courses
o Payscale in place to support growth of role
o Flexible working hours
o On-site parking
PLEASE DO NOT APPLY IF YOU CANNOT WORK WEEKENDS AS THIS IS ESSENTIAL
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