Customer Service Advisor

Posted 22 September by AVR Group t/a National Monitoring
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As the Customer Service Advisor you will have an exciting opportunity to develop both your Communication and customer service skills in an established Security Company environment. As we work within the security industry all our employees have to be vetted by the police, therefore any criminal convictions may prevent your employment. If you are currently in a customer service role this is the ideal next step in your career.

The role we have available is a permanent full time based in Gnoosnargh, Preston, PR3

Shift Pattern Full Time Four days on comprising of two days of 07:00 - 18:00, followed by two days of 11:00 - 22:00, then four days off. Rotating Shift Pattern

£9.50 phr

Overtime available

The responsibilities of the Customer Service Advisor:

  • Liaising with key holders and the emergency services
  • Call handling (Incoming and Outgoing)
  • Alarm Handling on bespoke in house system
  • Email Correspondence
  • Data Entry
  • Testing and Commissioning lone worker devices

Essential Skills and Competencies of the Customer Service Advisor:

  • Customer Service Experience
  • Basic Microsoft Experience i.e. word, excel, email etc

Desired Skills and Competencies:

  • Experience in a secure operating environment
  • Phone handling experience
  • NVQ in customer services

About the Company

We are a fast growing, Long standing and respected Incident Management centre based in Manchester and Preston. You will be working for a modern, forward thinking business; that believe trust and strong relationships are the key to their success.

We monitor alarm systems for a wide variety of customers, liaising with key holders and the emergency services within the service level agreements.

As we work within the security industry all our employees have to be vetted by the police, therefore any criminal convictions may prevent your employment.

Reference: 40646665

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