Customer Service Advisor

Posted 6 April by JJ Recruitment Services

Customer Service Advisor / Call handler position

Open Monday to Saturday 8.30am to 5pm

and 10am to 4pm on Sundays

37.5 hours per week ( 5 days a week based on a rota system)

Salary 18K to 20K

This customer specialises in both outdoor and depending on the season indoor products and in the Retail industry which means stock can be seasonal and products will change to reflect the time of year.

This is a well established company whose business is currently thriving and expanding and growing from strength the strength. We are only interested in candidates that have a lot of drive and ambition and are looking to build a career.

We receives over 400 calls a day in our peak season along with 400+ emails per day,

both of which are to be responded to in a timely and efficient manner.

We also provide a Live Chat Service which also receives around 400 chats per day.

The service we provide is critical in representing the image we are striving to achieve.

Customers will call you with an issue and a well spoken manner will help leave a lasting impression on us

after a successful resolution has been met.

You will need to have to a positive attitude in handling queries and complaints.

Whether a customer calls to request product information, track their delivery or make a complaint, the advisor must advise, accurate information and listen intently to carry out the customers request.

Having patience and the desire to help our customers will put you in a healthy position to succeed at our company database.

You must be able to manage all various tasks and responsibilities in a timely manner using our in-house CRM system. Which you will be provided with full training.

The right candidate must have good /average typing skills as you will be discussing the customer queries, and notes must be added whilst customer is kept on the phone.

A quick learner is critical to this role.

To prove you make independent commercial decisions will help reach your potential in the business.

We are looking for candidates that can be flexible and can work some weekends and some bank holidays

If this sounds like a role for you please forward CV and someone will call you to discuss position in more detail.

We are looking for people to start with immediate effect but will also accept candidates that would have to give notice should they currently be in employment.

Required skills

  • Advisor
  • Calls
  • Customer Service
  • Queries
  • Retail

Application questions

Must live local or drive to and from work?
Must have experience dealing customer queries and enquiries?
experience in multi tasking and be self motivated?
6 months or more working in a similar role dealing with high volume calls?

Reference: 40579475

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