Customer Service Advisor

Posted 3 July by Dovetail Recruitment Ltd
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An experienced Customer Service Advisor is required for a well-established company in Bournemouth. As part of the Customer Service Advisor team, you will be providing excellent customer support whilst processing consumer queries and general enquiries.

Duties and Responsibilities include:

  • Responsible forspecific customer service-related enquiries, efficiently and professionally
  • Recording details of all enquiries onto the Customer Services database and responding to product enquires and complaints
  • You will solve customer queries and complaints as they arise, delivering great service levels
  • You will resolve complex customer issues by applying initiative to achieve the best possible outcome for the customer
  • You will build relationships across the business to ensure the customer journey is seamless and the Sales, Warehouse and Customer Service departments are always working together
  • You will use your own initiative to monitor your performance and develop the knowledge and skills that you need to be the best you can be

Experience and Knowledge:

  • A minimum of 12 months experience in a fast-paced customer service environment is essential
  • Good general standard of education including Maths and English
  • The ability to use Excel to a basic level in order to capture enquiries and complaints
  • The ability to communicate politely and effectively with internal and external clients in relation to product queries and issues
  • Attention to detail to ensure that work is completed accurately and within our standard operating procedures

Salary and Benefits:

  • Salary of £18,000 - £20,000 per annum
  • Monday - Friday 8.30 am - 5.00 pm
  • Parking
  • Development opportunities

The Customer Service Advisor position would suit candidates who have experience working in a commercial customer support role and able to communicate a clear understanding of the clients’ needs

If you are interested in this Customer Service Advisor role please click 'Apply Now’; alternatively, please visit our website

Required skills

  • problem solving
  • customer service
  • administration
  • it skills
  • organised

Reference: 40565731

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