Customer Service Advisor

Posted 26 June by Cordant Contact Centre
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ustomer Service Advisor based in Bradford

Offering £8.72 per hour rising to £9.68 after 12 weeks.

Working 37.5 hours per week.

Start date: 6th July 2020

We are proud to be recruiting on behalf of a hugely successful and well known marketing leading retailer within the UK, working at their Head Office based in Bradford. They are looking for forward thinking, passionate and personable Customer Service Advisors to join their existing team.

The Role

  • Handling a wide range of incoming customer enquiries whilst building strong relationships and rapport to ensure a high level of service. Queries will predominately be email based but Advisors must be comfortable handling inbound calls.
  • Gaining a thorough understanding of each customers unique enquiry and customising your approach and resolution in way that relates and suits their needs.
  • Demonstrating a consistent and friendly approach to customers whilst promoting a professional company image.
  • Following the company's guidelines and customer policies and practises.
  • Full training will be provided.

The Person

Our client pride themselves on putting their customer first, they are looking for passionate and friendly advisors who will strive to deliver the best customer service. Successful candidates will have:

  • Previous experience working with a customer focused environment, whether that is working within retail, a call centre, hospitality or travel - our client is open to all backgrounds of customer service.
  • A desire and passion to provide the very best customer service.
  • A personable, friendly and supportive manner.
  • Strong written and verbal communication skills.
  • Excellent IT skills.
  • Ability to work in a busy and fast paced environment - so organisational skills and the ability to multi task is essential.

Working Hours:

  • Working Monday to Sunday between 8pm-11pm.
  • Working 5 days out of 7
  • 37.5 hours per week

Cordant Group is an equal opportunities employer

Reference: 40540679

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