This is an exciting opportunity to join and expanding professional services organisation based in Leeds, my client are going through a period of growth and are seeking an experienced Customer Service Advisor to join their team on an 8 month contract. This is a busy role where day to day, you will answer calls and respond to emails from Independent Financial Advisors, private investors, fund managers and other clients. My client offer excellent working hours of 9 to 5.30 Monday to Friday (no weekends, evenings or bank holidays). Working in their state of the art offices in the centre of Leeds you will enjoy a number of benefits including free fruit!
The successful applicant will have experience of working within Customer Service, you will have excellent communication skills both written and verbal.
What being an Administrator in the Customer Services team involves:
Answering enquiries from investors and their representatives, by telephone or e-mail
Providing the broadest range of information with regard to the investor's holding, transactions undertaken, the funds in question, and the services being offered
Attempting to resolve queries at first point of contact, or escalate if needed
Updating systems and arranging any necessary correspondence
Providing information on request regarding the funds and changes that may impact them
Call filtering - passing calls for other departments through to them when required
Skills and Qualities you'll need:
G.C.S.E (or equivalent) Maths and English grade 'C' or above
Excellent communication skills, both written and verbal
Good telephony skills
Ability to work under pressure and to tight deadlines
Good problem solving skills
Excellent attention to detail and accuracy
Good organisation and time management skills
Ability to prioritise
Ability to adapt to changing situations
Excellent customer/client service skills
Good team working attitude
Ability to process and interpret complex information
Good understanding of Microsoft Office
Previous experience of working within a Contact Centre or in a Customer Services role
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