Customer Service Advisor

Posted 8 January by Cordant Contact Centre
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Customer Service Advisor

Newcastle

£18,600 per annum

Who will you be working for?

My client is a global business services company specialising in customer engagement and improving business performance. They partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

About the role

  • Handling inbound calls from customers
  • Aiming to provide a first time resolution on all calls
  • Discussing various products and services available
  • Updating customer account information on the internal system
  • Use your initiative and resolve any queries that come through
  • Build rapport with customers

What you'll need

  • A minimum of 3 months' experience within your current role
  • Clear criminal and credit records checks
  • Be aware that you may be subject to a 10% random check on agent population per year only for ( drugs and Alcohol testing)
  • The ability to deal with vulnerable customers & handle calls with extra care
  • Computer literate with the ability to multi task and use multiple systems at any one time
  • The ability to empathise with the customer
  • The ability to problem solve & provide the best possible resolution for the customer
  • An ability to work as part of a great team
  • Excellent listening and problem solving skills
  • Excellent communication skills

Hours

Mon-Fri 8am-10pm, Saturday 8.30am-18:00pm

* Please note, due to the nature of the business you will need to pass a CRB and credit check for this role *

Sounds like the role for you? If so then APPLY NOW! Or ask for Josh at Cordant People - Manchester for further information

Sales Assistant, Inbound call centre, Sales, Retention's, Customer Service, Receptionist, Call Handler, Call quality, Average handling time,

Cordant Group is an equal opportunities employer

Reference: 39687714

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