Customer Service Advisor

Posted 31 December 2019 by Santander Operations

Salary: £17,202 -£19,113 p/a + £500 flexible allowance + Bonus

Location: Sheffield

Hours of work: Permanent. Annualised hours 1827 per annum between the hours of :

Mon - Fri 8.00am - 9.00pm
Sat - 9.00am - 5.00pm
Sun - 10.00am - 3.00pm

The Role:

As a representative for Santander bank, you will be working as part of the collections team dealing with calls from our customers who are experiencing financial difficulties. These customers are at the heart of everything the business does so, as an individual you will need to be a confident communicator who is customer focused and able to use own initiative to help our customers reach the best solutions for them. Your core purpose is to help customers get their financial wellbeing back on track.

Customer Focused Mindset:

As an ambassador for the bank you will work alongside your team members to provide an exceptional level of service, assist customers and offer solutions. You will have a customer focused mind-set and be a confident communicator. Ideally, you will have worked in a contact centre environment and have the ability to demonstrate a skill set of professionalism, empathy and understanding, which along with our bespoke training, and ongoing coaching and development will make sure you’re well prepared to be the best.

About Us:

Established in the UK in 2007, Santander Operations provides Operational Services to more than 14 million Santander UK customers (4.6 million 1 | 2 | 3 World customers), and 600,000 business and corporate customers. With over 3,000 employees, based at over 10 UK sites supporting over 800 Santander UK branches.

If you share our purpose to help people and businesses prosper and want to help fulfil our aim to be the best retail and commercial bank, this role could be for you.

Required skills

  • Call Centre
  • Contact Centre
  • Customer Service
  • Telephony

Reference: 38989051

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