Customer Service Advisor

Posted 25 June by The Work Shop
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Customer Service Advisor, Bournemouth Town Centre

Starting Salary; £19,820 per annum plus bonus plus benefits package

The Work Shop are currently working with an award winning company looking to add to their busy team due to increased expansion and growth

The Customer Service role involves taking responsibility for managing inbound and outbound calls to customers.

Duties will include:-

  • Being the first point of contact for new customer enquiries as well as existing customers with queries relating to their accounts
  • Accurately setting up and dealing with loan applications
  • Taking debit and credit card payments from customers
  • Managing expectations and taking ownership of the individual customer journey
  • Ensuring customers are fully informed and updated at all times
  • You will need to be naturally driven to help others, confident in delivering accurate information to customers, able to build rapport and thrive on delivering a high class of service to valued customers

Amazing Benefit package to include:-

  • Training and development to ensure you have the right knowledge, confidence and skills for the job
  • 6 Week New Starter Training Academy
  • 24 hour Employee Assistance Programme
  • Quarterly business performance bonus
  • Health Care Insurance
  • Matched up to 5% contributory pension
  • Life Insurance
  • Critical illness cover
  • Free Pure Gym membership
  • Health and Wellbeing Manager providing holistic support around your Health and Wellbeing - including massages!
  • Additional days holiday each year, plus your birthday off
  • Access to multiple properties and cars after 1 years service
  • Incentives and quarterly team building activities
  • Subsidised deli style restaurant with head chef and qualified baristas

This is a Permanent, full time role, contracted 41.25 hours per week, including some Saturdays

Required skills

  • Benefits
  • Customer Service

Reference: 37966993

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