Customer Service Advisor

Posted 9 May by threepeople
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Customer Service Advisor Bath up to £24,000 p.a. (pro rata) + benefits

What hours would You like to work? Flexible and part time hours for Customer Service Advisors with forward thinking sustainable energy supplier in Bath

THIS IS THE BUSINESS

Our client is the country's first app-only energy supplier. The really smart bit is that they deal only in clean, sustainable energy … and they're only just getting started. Their market-disrupting, consumer-focused digital energy model is designed specifically to meet the need for change in the energy sector.

They are creating a number of job opportunities for energetic digital Customer Service Advisors excited about the potential. Communicating with customers across digital channels, you'll act as the voice of the company as you advise, guide, educate, engage and support your customers.

Our client is based in Bath, only a short walk from the railway station. Company benefits include private medical insurance, contributory pension scheme, unlimited holiday, life assurance, cycle to work scheme, season ticket loan and many more.

Work should fit around your life, not the other way around. That's why our client offers fully flexible hours between 8am and 8pm, weekdays and weekends. Ideally they'd like you to work at least 20 hours a week, but are flexible. So whether you want to look after your family, go to the gym before work or you're just not an early morning person they would love to hear from you.

THIS IS YOU

If you're curious, a great communicator and committed to giving great customer service, then we should be talking. A passion about the purpose and mission of the business is a must have as is an ability to work confidently, taking ownership of everything from queries to complaints. If you do have previous experience in an energy company that's great.

Now is an exciting time to join as the company continues to grow at pace. Your role will evolve and diversify and you'll have every opportunity to influence and develop our proposition. On a daily basis you will:

  • deal efficiently with a full range of customer enquiries via digital channels
  • take in and assess customer feedback to continually improve our service
  • direct customers to relevant online support, seeking technical guidance as required
  • develop and maintain a comprehensive knowledge base of company products and services

If you wish to be considered for the role of Customer Service Advisor, please forward your CV quoting reference 293247A.

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: digital service advisor customer service adviser energy technology Bath jobs part time flexible hours web chat

ThreePeople advertises vacancies on behalf of clients. If your CV matches our client's requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by ThreePeople for a period longer than 6 months.

Required skills

  • digital service advisor customer service adviser energy technology Bath jobs part time flexible hours web chat

Reference: 37661276

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