Customer Service Advisor

Posted 22 March by Search Consultancy
Easy Apply

Customer Service Advisor
£20000
Leeds City Centre

A leading financial services organisation based at their Leeds city centre office is looking to recruit Customer Experience Advisors. The company is one of the largest global businesses and provide a range of financial services products to their customers.

Please Note: Applicants will need to pass a full, clear credit check to apply.

Customer Service role:

* First point of contact for customer, dealing with queries
* Delivering excellent customer service at all times, ensuring the customer receives the best experience
* Dealing with both inbound and outbound customer calls regarding overdue arrears on financial agreements.
* Discussing a suitable repayment arrangement with customers, negotiating repayments and helping them clear their arrears
* Dealing with customer complaints via telephone, email and letter, liaising with other internal departments and 3rd parties such as fraud department and solicitors

Person Specification:

* Previous telephone based collections or debt recovery experience is desirable
* Excellent written and verbal communication skills
* Ability to deal with complaints or difficult calls whilst remaining calm and assertive
* The ability to maintain professionalism and empathy at all times
* Attention to detail and an eye for accuracy
* Ability to work to targets
* Ability to listen and build rapport and understanding with the customer

Hours:

Full time (37 hours per week):

8am and 8pm (Monday to Thursday), 8am to 7pm (Friday) and 9am to 12.30pm (Saturday). Your shift pattern will include 2 late shifts per week (up to 8pm) and 2 early shifts per week (finishing at 4.30pm) and 2 in 4 Saturdays (with a day in lieu the following Friday).

As a Customer Service Advisor, you will be working for a very professional, major global business, in a great office environment in the centre of Leeds and the role and company will offer you excellent career prospects to grow.

Applicants will need to pass a full, clear credit check to apply.

If you are interested in this exciting Customer Service Advisor opportunity please click Apply!!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Reference: 37583779

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