Customer Service Advisor

Posted 18 March by HRC Recruitment.
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Customer Service Advisor - Kilmarnock - Salary £16,000 + Bonus

Does the idea of working for a leading financial organisation that has excellent career opportunities, great onsite facilities, and is based in the heart of Kilmarnock town centre sound like the right job for you?

Whether you come from a Call Centre background, Hospitality, Retail or Sales this is an opportunity that should not be missed.

We are looking for bright, approachable and enthusiastic individuals to work directly with customers to resolve their financial situation.

What does the day look like?

  • Handle inbound and outbound telephone calls
  • Liaise with customers who have been unable to pay their bills on time
  • Be customer focused and ensure the right resolution is reached for each customer
  • Deliver and negotiate agreeable action paths to create a positive outcome
  • Signpost customers to third parties who can offer independent advice
  • Consistently perform to meet targets

Are you who we are looking for?

  • You will have lots of positive energy
  • Willingness to listen and react rather than hear and talk
  • Ability to negotiate with confidence
  • A loyal work history

The Package:

  • £16,000 per annum
  • Opportunity to earn monthly bonus
  • Working hours are between 8am-9pm Monday-Thursday, 8am-6pm Friday making a 37 ½ hour working week
  • Short Saturdays shifts
  • Never work on a Sunday and there will be times when you have a full Friday, Saturday and Sunday off consecutively


Click the apply button below to send your CV.

*Please note that all successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.*

HRC Recruitment is an equal opportunities employer and all applications will be treated as such.

HRC Recruitment acts as both an employment business and an employment agency.

Reference: 37537736

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