Customer Service Advisor

Posted 12 March by Brewster Partners Recruitment Group
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THE COMPANY:

Brewster Partners are working with our client to recruit a number of Customer Service Advisors on a permanent basis. The position will be based out of an accessible location in Doncaster - either for drivers or public transport users. Working for a growing and stable business, this is an exciting opportunity to join a friendly, fast paced team.

THE JOB:

Working closely with other internal teams, the ideal candidate will take inbound calls from colleagues across the business and provide support to resolve their system problems. Using a trouble-shooting system provided you would need to go through your call, problem solving with the colleague and hopefully resolving any issues before they reach the point of escalation.

This is a great opportunity for someone who enjoys talking to people on the phone and is technologically minded in order to troubleshoot system errors and problem solve effectively and efficiently.

Hours of work are 8am - 8pm on a rota basis across 5 of the 7 days of the week so includes weekends and bank holidays but not every week.

THE PERSON:

To be successful in your location you need to be able to demonstrate:

  • Previous experience in a customer service based role
  • Confident IT ability
  • Previous database or CRM system experience
  • Technologically minded, able to problem solve system issues on a basic level
  • Efficient and concise communication skills both written and verbal
  • Ability to work well under pressure

THE BENEFITS:

  • Hours of work are shifts across 8-8pm 5 out of 7 days per week including weekends on a rota basis
  • Overtime is extra money
  • Free onsite parking
  • Accessible location for public transport
  • Pension scheme
  • Friendly office environment in modern offices

Brewster Partners Business & Office Support is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing jobs in in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire and Nottinghamshire. If you are interested in discussing this job in more detail or any other aspect of business and office support recruitment we would really like to hear from you. Please visit our website at www.brewsterpartners.co.uk for more information.

Required skills

  • operations support assistant; customer service advisor; inbound customer support; customer service job doncaster

Reference: 37485855

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