Customer Service Advisor

Posted 7 March by Secure Trust Bank Group
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At Secure Trust Bank our customers are at the heart of everything we do and we are committed to providing service excellence at every opportunity.

We are now looking for committed and enthusiastic Customer Service Advisors to join our Vehicle Finance Operations.

The Role

Working within our Vehicle Finance Team, you will provide an excellent customer contact experience for all Vehicle Finance customers, aiming to resolve customers’ enquiries at first point of contact. You will be trained to answer customer queries and also to undertake some administrative duties such as responding to emails and written correspondence, actioning DSAR requests and processing of various reports.

This is a volume intensive, fast paced environment working to strict operational service level standards where attention to detail is a key requirement.

What you will bring

You will ideally have experience gained within customer service environment and will be able to demonstrate a high level of customer focus. You will have the ability to build rapport with customers and ensure that they feel valued at every touch point, and act quickly and efficiently upon requests.

We have both full and part time opportunities with flexible shift patterns to suit including evening and weekend cover, our opening hours are Monday - Friday between 8.00am - 7.00pm, Saturday 9.00am - 5.00pm and Sunday 10.00am - 4.00pm. Bank Holidays 10am - 4pm

The Benefits

At STB you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover.

As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and have an onsite canteen offering hot and cold food and a pool table to help you unwind during breaks.

We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.


Reference: 37452295

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