Customer Service Advisor

National Monitoring is a fast growing, Long standing and respected Incident Management centre based in Manchester and Preston. You will be working for a modern, forward thinking business; that believe trust and strong relationships are the key to their success.

We monitor alarm systems for a wide variety of customers, liaising with key holders and the emergency services within the service level agreements.

As we work within the security industry all our employees have to be vetted by the police.

As the Customer Service Advisor you will have an exciting opportunity to develop both your Communication and customer service skills in an established Security Company environment.

The roles we have available are all permanent based in Timperley.

We have two roles available

Full Time Four days on comprising of two days of 07:00 - 18:00, followed by two days of 11:00 - 22:00, then four days off. Rotating Shift Pattern £9phr

Full time Monday to friday 9am to 5pm £8.45ph

Upon application please include a covering letter to advise which shift pattern you are applying for.

Overtime is also available

The responsibilities of the Customer Service Advisor:

  • Liaising with key holders and the emergency services

  • Call handling (Incoming and Outgoing)

  • Alarm Handling on bespoke in house system

  • Email Correspondence

  • Data Entry

  • Testing and Commissioning lone worker devices

  • Front Line Customer support

Essential Skills and Competencies of the Customer Service Advisor:

  • Customer Service Experience

  • Basic Microsoft experience i.e. word, excel, email etc

Desired Skills and Competencies:

  • Experience in a secure operating environment

  • Phone handling experience

  • NVQ in customer services

If you are currently in a customer service role this is the ideal next step in your career.

Required skills

  • Customer Service

Reference: 37148611

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job