National Monitoring is a fast growing, Long standing and respected Incident Management centre based in Manchester and Preston. You will be working for a modern, forward thinking business; that believe trust and strong relationships are the key to their success.
We monitor alarm systems for a wide variety of customers, liaising with key holders and the emergency services within the service level agreements.
As we work within the security industry all our employees have to be vetted by the police.
As the Customer Service Advisor you will have an exciting opportunity to develop both your Communication and customer service skills in an established Security Company environment.
The roles we have available are all permanent based in Timperley.
We have two roles available
Full Time Four days on comprising of two days of 07:00 - 18:00, followed by two days of 11:00 - 22:00, then four days off. Rotating Shift Pattern £9phr
Full time Monday to friday 9am to 5pm £8.45ph
Upon application please include a covering letter to advise which shift pattern you are applying for.
Overtime is also available
The responsibilities of the Customer Service Advisor:
Liaising with key holders and the emergency services
Call handling (Incoming and Outgoing)
Alarm Handling on bespoke in house system
Testing and Commissioning lone worker devices
- Front Line Customer support
Essential Skills and Competencies of the Customer Service Advisor:
Customer Service Experience
Basic Microsoft experience i.e. word, excel, email etc
Desired Skills and Competencies:
Experience in a secure operating environment
Phone handling experience
NVQ in customer services
If you are currently in a customer service role this is the ideal next step in your career.
- Customer Service
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