Customer Service Advisor

Posted 8 January by Cordant Contact Centre
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Our client, a large and successful Building Society are looking to recruit a number of agents to work on their Customer Service Team based in Northampton. This is a fantastic opportunity for candidates who are passionate about delivering excellent customer service and are looking to secure a long term role which will offer them development and a great rate of pay.

Overview of the role:
Our members call our Contact Centre for lots of different reasons. They may have lost a bank card, need help navigating around our Mobile App or Online Bank. Little, day-to-day things that they just need help to sort out by a friendly voice with the minimum of fuss. You won't know the answer to everything right there and then, nobody ever does, but we like to help our members by getting it right first time, and because this is Nationwide, you'll get all the help you need too, from your colleagues, from your manager, from the wider business. If you do well, you'll continue to get the support you need to keep on developing, because it's a great place to build a career.

It's a challenging but supportive environment and we will provide you with all the training you'll need to succeed, we also provide you with ongoing support when you are in the role taking calls from our customers.

Ideal candidate experience:
Customer Service Experience is ideal - will consider candidates from hospitality or retail background if they have the right competencies and attitude

Ideal skills:

  • Computer Literate

  • Have excellent Verbal and Written communication.

  • Have confidence in taking ownership for each call.

  • Be able to make and explain decisions clearly.

  • Have a willingness to learn.

  • Have the ability to follow processes and policies.

  • Be able to manage you time effectively.

  • Able to work under pressure & to high targets

Hours of work:

Shifts between 8am to 8pm Monday to Sunday - 35 hrs per week.

Shifts are given 12 weeks in advance.

Pay rate: £9 per hour

This is a fantastic temporary to permanent opportunity with lots of progression and development available.

Cordant People are an equal opportunity employer.

You must be able to pass a credit check and a CRB Check!

CPCC

Cordant Group is an equal opportunities employer

Required skills

  • Customer Service

Reference: 36967491

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