Customer Service Advisor

Posted 20 September by Hays Specialist Recruitment Limited
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Customer Services Advisor Permanent £18,000 +

Your new company
The successful Customer Service Advisor candidate will provide excellent service and first line support to customers. You will ensure that customers are dealt with in a friendly and professional manner, as well as maintaining accuracy and providing customers with the information that they require.

Your new role

  • Providing first line support for customers - both on email and on the phone
  • Creating rapport with customers, ensuring an open, honest and transparent service is maintained
  • Ensuring that all data protection and confidentiality requirements are adhered to
  • Maintaining ongoing targets and KPIs
  • Taking part in ongoing training and development in order to attain and maintain the highest competency levels
  • First line handling of complaints, supported by the Escalations team
  • Undertaking delegated tasks by Customer Services Team Leader



What you'll need to succeed

  • Demonstrable customer service experience
  • To be a confident communicator - both written and verbal
  • To be patient, calm and professional
  • The ability to work as part of a team
  • Ability to think on your feet and prioritise tasks
  • Previous experience of Microsoft Office tools such as Word and Excel



What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Required skills

  • Customer Services Advisor

Reference: 36162145

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