Customer Service Advisor

Posted 20 September by Hays Specialist Recruitment Limited
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Customer Services Advisor Permanent £18,000 +

Your new company
The successful Customer Service Advisor candidate will provide excellent service and first line support to customers. You will ensure that customers are dealt with in a friendly and professional manner, as well as maintaining accuracy and providing customers with the information that they require.

Your new role

  • Providing first line support for customers - both on email and on the phone
  • Creating rapport with customers, ensuring an open, honest and transparent service is maintained
  • Ensuring that all data protection and confidentiality requirements are adhered to
  • Maintaining ongoing targets and KPIs
  • Taking part in ongoing training and development in order to attain and maintain the highest competency levels
  • First line handling of complaints, supported by the Escalations team
  • Undertaking delegated tasks by Customer Services Team Leader

What you'll need to succeed

  • Demonstrable customer service experience
  • To be a confident communicator - both written and verbal
  • To be patient, calm and professional
  • The ability to work as part of a team
  • Ability to think on your feet and prioritise tasks
  • Previous experience of Microsoft Office tools such as Word and Excel

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Required skills

  • Customer Services Advisor

Reference: 36162145

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