Customer Service Advisor

Posted 18 September by Jobwise plc
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We are currently recruiting for a Customer Service Advisor for a well established insurance company based in Liverpool City Centre. This is offering a salary of £15,525 a year, rising to £16,550 after 6 months. This will be offering an immediate start and once passed probation the opportunity to earn £19,550 through the bonus scheme.

This role will be working a shift pattern of Monday to Friday 9am-5.30pm for two weeks and one week doing Monday to Friday 10.30am-7pm and Saturday 9am-5pm

Please note all candidates will be CRB checked as its a heavily regulated FCA environment

About The Role:

•Taking inbound calls from customers who have enquiries about their insurance policies
•Making changes to policies, payments and schedules
•Dealing with sensitive information such as bank details, credit/debit card payments and personal details following data protection principles
•Adhering to strict FSA guidelines at all times
•Providing a friendly, professional service and promoting our brand in a positive manner
•Problem solving and dealing with difficult calls and customers
•Taking a high volume of calls during busy times
•Working as part of a team to ensure all deadlines are met
•Associated administration duties as required

The successful candidate will have experience in the following roles or similar:

•Customer Service
•Sales Advisor
•Insurance Advisor

About The Benefits:

•Salary up to £15,525 rising to £16,550 after 6 months
•OTE £19,525 per year
•Salary Progression
•Immediate Start
•Potential to earn annual bonus of £3,000

To Apply
If this sounds like a role you will LOVE, please send your CV to
We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful and your details will not be held. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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Required skills

  • Customer Service

Reference: 36143114

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