Customer Service Advisor

This exciting Customer Service Advisor role is an excellent opportunity to work for a family-run childrenswear company with a lovely team & office environment.

You will be reporting into the Marketing Manager.

Client Details

My client are a family-owned business who are truly a one-stop shop for childrenswear with a buzzing atmosphere. Their head office is reflective of this,; colourful, calming and a lovely team environment.


  • Process all manual orders/exchanges/refunds/cancellations
  • Follow up any lost/missing parcels and file any necessary claims with the relevant couriers
  • Liaise with the warehouse to ensure that customers are being sent the correct stock
  • Liaise with our delivery agencies to ensure that we get the best service possible and resolving issues when needed
  • Contact Click & Collect customers if stores can't reach them
  • Respond to customer special requests and liaise with warehouse team to action. E.g. adding gift wrap service, removing or adding an item(s) to the order
  • Manage the out-of-stock enquiries by contacting stores, ensures stock is transferred to office, input the stock back into our Stock Management system, when placing the order on behalf of the customer.
  • Review and recommend courier options to ensure our customers get the best delivery services possible at best prices


  • Excellent presentation skills
  • Strong commercial acumen
  • Microsoft office suite
  • Organisational skills
  • Ability to adapt to changing environment
  • Excellent punctuation and grammar

Job Offer

This role is paying £22,000-£24,000 with added benefits. They offer discounts on their products and a lovely office environment.

Reference: 35888903

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